Terms & Conditions

1. Introduction

Welcome to MSD Spices (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our website www.msdspices.com and any purchases from the website. By using the website or placing an order you accept and agree to these Terms. These Terms apply to both B2C (retail customers) and B2B (wholesale/reseller) users.

2. Business & Identifiers

• Brand: MSD Spices
• Trademark: Registered / Application No: [Insert Trademark Application Number]
• FSSAI License No.: [Insert FSSAI Number]
• GSTIN: [Insert GST Number]
• Contact: Phone: 7387073980 · Email: support@msdspices.com

3. Products & Descriptions

We sell spices, dry fruits and related products. Product images and descriptions are for representation — actual product packaging or appearance may vary slightly. All product specifications, weights, prices and offers are subject to change without prior notice.

4. Orders, Payment & Pricing

• Orders must be placed through our official website only.
• We accept Online Payments (Razorpay and other payment gateways, UPI, Credit/Debit cards) and Cash on Delivery (COD) where available.
• Prices shown include applicable taxes unless explicitly stated otherwise. Shipping charges, if any, will be shown at checkout.
• All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel any order at our discretion.

5. No Refund Policy

All sales are final. Once an order is confirmed and processed, it cannot be cancelled, refunded or returned under normal circumstances.

6. Shipping & Delivery

We provide delivery across India (Pan India). Delivery times vary by location and are estimated during checkout (typical delivery: 3–10 business days). Delays due to courier partners, weather, strikes, or other force majeure events are outside our control. Risk in the goods transfers to you at the time of dispatch.

7. User Accounts

You may be required to create an account to place orders or access certain services. You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. Notify us immediately of any unauthorized use.

8. B2B / Wholesale Terms

Wholesale or bulk orders (B2B) are subject to separate commercial terms, minimum order quantities and pricing. Payment terms, delivery schedules and warranty/returns for B2B customers will be governed by written agreements or purchase orders agreed between MSD Spices and the buyer.

9. Intellectual Property

All content on the website — trademarks, logos, product photos, text and designs — are the property of MSD Spices or used with permission. You may not copy, reproduce or use our content without express written permission. Our brand is protected under trademark law (Application No: [Insert Trademark Application Number]).

10. Liability & Disclaimers

To the maximum extent permitted by law, MSD Spices is not liable for any indirect, incidental, special or consequential damages arising from your use of the website or products. We do not accept liability for allergic reactions or improper use of products — please check ingredients and consult medical advice if you have allergies or health concerns.

11. Privacy & Data Protection

We collect personal information (name, address, phone, email, payment details) for processing orders, delivery and customer service. We process and store this data according to applicable Indian data protection laws. For full details, see our Privacy Policy.

12. Third-Party Services

We use third-party services such as payment gateways (e.g., Razorpay) and courier partners. Those services have their own terms and privacy policies. By using our website you agree to those third-party terms as applicable.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of India and specifically the state laws of Maharashtra. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Nashik, Maharashtra.

14. Amendments to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a new Effective Date. Your continued use of the website after any change constitutes acceptance of the new Terms.

15. Contact Information

If you have questions about these Terms, please contact us:

MSD Spices
Registered Office: Nashik, Maharashtra, India
Phone: 7387073980
Email: support@msdspices.com
Website: www.msdspices.com